The objective of these communication tools is to make them simpler for everyone in any business team to collaborate. By using these apps or tools, team members can easily access a centralized database of data and ask for support or more information from other members of the team in a timely fashion. There’s a chance that a few of them will have extra functions, like talking to clients or controlling projects.

Email can serve as a substitute for the functions of a communication app, but it isn’t nearly as effective. Chat rooms are preferable to extended email threads because they centralize communication and preserve the proper order of messages and responses. However, email is still important for more professional communications, such as updates to clients.

Also, teams that have members in different locations can benefit from using a communication tool. Video and text chat rooms allow for immediate interaction, making even the most distant team members feel included. When employees in multiple locations need to coordinate on a single project, these apps can be a great resource.